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4-HOUR MICRO-CREDENTIAL · REVENUE & GUEST EXPERIENCE
Upselling and Suggestive Selling Without Pressure
Master the art of authentic revenue growth through service excellence in just 4 hours.
What You Will Master
Authentic Engagement
Read guest cues, build genuine rapport, and open conversations that feel helpful rather than scripted.
High-Value Suggestions
Recommend upgrades, pairings, and add-ons that raise average spend while enhancing the guest experience.
Psychology of Choice
Use framing, timing, and simple options to guide decisions confidently, without pressure or pushy tactics.
Course Fast Facts
A focused, practical session built to grow revenue while making every guest feel genuinely looked after.
Length: 4 Hours
Audience: Front of House, Managers, Sales Teams
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