Terms & Conditions
Definitions
In this Policy:
- Course means a Course (micro-credential course) provided by OpenCampus Australia Pty Ltd.
- Course Fee refers to the listed price (inclusive of GST) of a Course.
- Us and We mean OpenCampus Australia Pty Ltd.
- You means a student of OpenCampus Australia Pty Ltd.
What is the purpose of this policy?
This policy, together with the OpenCampus Australia Pty Ltd Terms and Conditions and the OpenCampus Australia Pty Ltd Privacy Policy, govern the agreement between you and OpenCampus Australia Pty Ltd.
We may change this policy from time to time by reviewing it, revising it, or amending it. If we change this policy, we will provide you with notice of the change and access to the changed policy.
General
OpenCampus Australia Pty Ltd provides various services to expand your knowledge, build a community or develop the skills for your career, through micro-credential short courses.
Binding agreement
The following Terms and Conditions which, together with the OpenCampus Australia Pty Ltd Refund Policy and the OpenCampus Australia Pty Ltd Privacy Policy, govern the agreement between you and OpenCampus Australia Pty Ltd in relation to your enrolment in a Course provided by OpenCampus Australia Pty Ltd.
Student Account, Password and Security
You may never use another's account, and you may not provide another person with the username and password to access your account. You are fully responsible for all activities that occur under your password or account, and it is your responsibility to ensure that your password remains confidential and secure. You agree to (a) immediately notify OpenCampus Australia Pty Ltd of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. OpenCampus Australia Pty Ltd will not be liable for any loss or damage arising from your failure to comply with this Section.
Course fee
You agree to pay the relevant fees (including GST) for the relevant Course (Course Fee) using the online payment method selected upon enrolment. You also accept that you are required to pay the full amount of the Course Fee even if you do not complete the Course.
The course fee also covers unlimited attempts of assessments in the specific micro-credential enrolled.
If you are under 18:
- You represent and agree that you possess the legal consent of your parent or guardian to enrol in a Course provided by OpenCampus Australia Pty Ltd; and
- You accept that your parent/guardian is responsible for the payment of the Course Fee.
Course enrolment, commencement and duration
Course enrolment is complete when you have made a specified course payment. Course commencement is effective from the registered first day of the course. The duration of the Course is as stated below:
- Hospitality Service: each individual/stand-alone micro-credential course has a shelf life of one month from date of purchase and enrolment;
- Hospitality Management: each individual/stand-alone micro-credential course has a shelf life of one month from date of purchase and enrolment;
- Bundled Courses: each micro-credential Skills Mastery bundled course has a shelf life of two months from date of purchase and enrolment.
In the event that you do not complete the course within the maximum duration, your enrolment expires without refund.
If you wish to extend your Course beyond the Course expiry date, you must apply for an extension as detailed below. Otherwise, your enrolment will be cancelled by OpenCampus Australia Pty Ltd.
Course Entry Requirements
Students require reliable internet and computer access to successfully complete the online studies. Equipment can include a desktop computer, or laptop, or mobile device, or any other electronic device and software that will allow you to gain access and complete your Course and assessments online.
Course extension
Course extension requests must be made in writing 7 days prior to the completion date and must be approved by OpenCampus Australia Pty Ltd.
Course content
All course content is supplied electronically. Course Content is accessible via the OpenCampus Australia Pty Ltd Learning Management System. Login details will be provided upon enrolment. The Learning Management System site is available 24 hours per day 7 days per week but the platform may occasionally be unavailable during scheduled maintenance.
Course transfer
If you wish to transfer into another OpenCampus Australia Pty Ltd Course, you may do so free of charge within seven days of your Course Commencement Date. The following conditions apply:
- You must apply for a transfer within seven (7) days of the Course Commencement Date
- You may transfer into a Course of the same level and fee value or pay the difference between the Enrolment Fee for the earlier and later Course
- Should you apply for a transfer after the seventh day from the Course Commencement Date, but less than 14 days after the Course Commencement Date, you will be required to pay an Administration Fee which shall be 20% of the total Enrolment Fee
- Transfers must be approved by OpenCampus Australia Pty Ltd
- You may transfer from a Course on one occasion only.
Payments
You may pay the Course Fee using a MasterCard, Visa or debit card via the OpenCampus Australia Pty Ltd payment gateway, or by bank transfer. If the credit or debit card is not issued in your name, you must have the permission of the cardholder. All monies are non-refundable once payment has been made. Payment of the Course Fee does not guarantee competency.
Direct debit
If you enroll using our direct debit flexible payment plan, no certificates will be issued until full payment is received. OpenCampus Australia Pty Ltd reserves the right to cancel your enrolment and withhold your digital Certificate if full payment is not made.
Refunds
Refunds are only available under extenuating circumstances. Any decision will be final and at the discretion of OpenCampus Australia Pty Ltd management. You can refer to our transfer policy for other options.
Privacy
Please refer to the OpenCampus Australia Pty Ltd Privacy Policy.
OpenCampus Australia Pty Ltd responsibilities
- A tax invoice upon request;
- Login details to access online Course Content/Assessments; and
- Upon satisfactory completion, issue a letter of Course Completion and an Open Badge.
Student Inactivity
OpenCampus Australia Pty Ltd teachers and coordinators periodically review the progress of all students in their course to ensure continuity.
Your responsibilities
- Accept these Terms and Conditions;
- Submit enrolment and pay the Course Fee;
- Ensure accuracy of information and notify contact changes;
- Participate cooperatively and complete assessments;
- Not submit work derived from other sources as your own.
Intellectual property
Intellectual property within the Course Content/Materials is owned by OpenCampus Australia Pty Ltd. You may not copy, reproduce, or modify materials without prior written consent.
Communication
You must provide OpenCampus Australia Pty Ltd with a regularly checked email address. All notices regarding the Course will be communicated to you by means of the email address provided.
Termination
OpenCampus Australia Pty Ltd may terminate your access to materials if you breach any of these Terms and Conditions. Access will not be terminated if the breach is remedied within 7 days.
Disclaimers and limitation of liability
- OpenCampus excludes all implied warranties including fitness for purpose;
- We do not guarantee the timeliness or completeness of courses;
- No responsibility is accepted for errors or inaccurate content;
- We do not warrant that website will be free of viruses.
General
- Terms replace all previous arrangements and agreements;
- Governed by the laws of the State of New South Wales;
- If any term is invalid, it shall be severed while others remain binding.
You may not transfer rights to any other person. OpenCampus Australia Pty Ltd may transfer our rights to another business.
Revision
These Terms and Conditions are subject to change and OpenCampus Australia Pty Ltd may revise them at any time by posting an updated version.
Vouchers, discount codes & promotions
- We reserve the right to change promotions at any time;
- Requirements must be fulfilled within the specified expiry date;
- Payments during promotional periods are non-refundable.
During Course Criteria:
- Complete all required course content and assessments;
- Produce deliverables – CV and refined LinkedIn profile;
- Take a proactive approach to request support throughout the course.
Survey Content
We may use testimonials, feedback, and content you provide as part of surveys for promotional efforts. You grant us an irrevocable, royalty-free license to copy, use, and publish your Survey Content.
Student Own Work
Student must only produce and submit work that is genuine and their own. All students are required to sign a declaration that they have understood the rules for assessment.
Privacy Policy
At OpenCampus, we are committed to protecting the privacy and security of our users. This policy outlines how we handle your personal and sensitive information in relation to our online course programs.
What is the purpose of this policy?
The purpose of this Privacy Policy is to inform you about the types of information we collect, how we use it, and the steps we take to ensure it is handled securely. It also explains your rights regarding your data and how you can contact us if you have concerns.
Why do we collect personal and sensitive information?
We collect information to provide you with a high-quality learning experience. This includes managing your enrollment, verifying your identity for credentials, processing payments, and providing academic support. Sensitive information is collected only when necessary for course prerequisites.
Information We Collect
We may collect personal details such as your name, email address, phone number, and academic performance data to facilitate your education and account management.
How We Use Your Information
Your information is used to facilitate course delivery, communicate important program updates, and improve our services. We do not sell your personal data to third parties.
Data Security
We implement a variety of security measures to maintain the safety of your personal information, including encrypted data transmission and secure servers.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@opencampus.com.auÂ