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Emotional Intelligence and Inclusivity
Duration: 5 Hours
Master the soft skills of high-performance teams
The Plan
What You'll Master
Learning Objectives
Recognise and manage your own emotions during busy, high-pressure service
Apply practical conflict resolution techniques with guests and colleagues
Practise inclusive leadership that values diverse backgrounds and abilities
Communicate with empathy and give constructive, respectful feedback
Build a welcoming, psychologically safe team culture
Who This Is For
Team leads and supervisors in cafes, restaurants, bars and hotels
Front-of-house staff who want to handle people challenges with confidence
Anyone who wants to help create inclusive workplaces
No prior training required
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