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Customer complaints happen in every business, effectively managing and responding to these difficulties is an art!

 

Course Series: 4 of 4
Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Intermediate*

 

In this course, the 4th in its series, we learn how to take action and manage the process so that customer concerns become an opportunity for business growth and return business! This course follows on from ‘Resolving customer complaints’.

 

Beginner – Introduces a concept and explores the concept and how it is applied

*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.

Course curriculum

  • 1

    Introduction

    • Responding to Service Difficulties
  • 2

    Lesson 1

    • Taking Action
  • 3

    Lesson 2

    • Compensation
  • 4

    Lesson 3

    • Consistent Feedback
  • 5

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps