When looking at staff and business performance, we naturally also have to deal with underperformance. Knowing how to handle underperformance in a professional and constructive manner it critical to overcome it get your business and staff back on track.

 

Course Series: 2 of 3

Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Intermediate*

 

In this micro-credential, we look at how underperformance can affect team members and the overall business, and how to effectively use feedback and communication to support staff and correct performance issues.

This micro-credential follows on from and leads on to other short courses within the subject area of Performance Management.

 

*Foundation – Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.


Course curriculum

  • 1

    Introduction

    • Managing Performance Problems
  • 2

    Lesson 1

    • Managing Performance Problems
  • 3

    Lesson 2

    • Feedback and Coaching
  • 4

    Lesson 3

    • Discuss and agree on solutions
  • 5

    Lesson 4

    • Counselling and Work Reviews
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps