Managing conflict in our professional and personal life can be stressful; it impacts on our careers and personal relationships.

 

Course Award: Micro-Credential
Course Duration: 4 Hours
Course Complexity: Beginner*

 

Whether you are a manager, supervisor, employee or friend – our ‘Managing Conflict’ micro-credential is an excellent program to gain the interpersonal skills necessary to help you manage conflict with confidence!

 

*Beginner – Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.


Course curriculum

  • 1

    Introduction

    • Managing conflict
  • 2

    Lesson 1

    • What is Organisational Conflict?
  • 3

    Lesson 2

    • Different Stages of Conflict
  • 4

    Lesson 3

    • Predicting Conflict
  • 5

    Lesson 4

    • Conflict Resolution
  • 6

    Lesson 5

    • Communication in Conflict Resolution
  • 7

    Lesson 6

    • How to know your efforts are working
  • 8

    Lesson 7

    • Creating Conflict-free Environments
  • 9

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps