Customer service is the cornerstone of any business, be that a people-centred business like hospitality, or a non-traditional client-facing business like accountancy.

 

Course Series: 1 of 4
Course Award: Micro-Credential
Course Duration: 2 Hours
Course Complexity: Beginner*

 

Understanding the importance of customer care, and the customer’s expectation is paramount to your success. This course will help you learn to think about what your customers are really looking for!

 

*Beginner – Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.


Course curriculum

  • 1

    Introduction

    • Guest Service Expectations
  • 2

    Lesson 1

    • Customer preferences, needs and expectations
  • 3

    Lesson 2

    • Advise Customers
  • 4

    Lesson 3

    • Anticipate Service Requirements
  • 5

    Lesson 4

    • Individual Preferences
  • 6

    Lesson 5

    • Tailored Extras and Special Requests
  • 7

    Lesson 6

    • Liaise and share info to ensure quality service
  • 8

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps