Focus on developing your customer relationships in your business!

 

Course Series: 2 of 4
Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Intermediate*

 

This course takes you through personalised service offerings, fostering repeat business and getting to know the characteristics of your customers, allowing you to explore the different dimensions of your target customers. This course follows on from the course: Customer service expectations

 

Beginner – Introduces a concept and explores the concept and how it is applied

*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.

 

Course curriculum

  • 1

    Introduction

    • Developing Guest Relationships
  • 2

    Lesson 1

    • The Importance of Repeat Business
  • 3

    Lesson 2

    • Guest Characteristics
  • 4

    Lesson 3

    • Personal, Customised Products and Service
  • 5

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps