Communicating with Customers’ focuses on the basics of professional communication in a customer-centric environment.

 

Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Beginner*

 

The course looks at making good first impressions, right through to handling issues with customers – and everything in between from a communications perspective!

 

*Beginner– Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.

Course curriculum

  • 1

    Introduction

    • Intro
  • 2

    Lesson 1

    • What is communication?
  • 3

    Lesson 2

    • Methods of communication
  • 4

    Lesson 3

    • Communication challenges
  • 5

    Lesson 4

    • Successful customer service
  • 6

    Lesson 5

    • Wrong?
  • 7

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps