Refusal of service for intoxicated customers Credential covers the skills and knowledge required to identify and implement practices for dealing with intoxication incidents.

 

Course Award: Micro-Credential
Course Duration: 2 Hours
Course Complexity: Intermediate*

 

In the Refusal of service for intoxicated customers, the learner has demonstrated understanding in:

  • Identifying and implementing practices for dealing with intoxication incidents
  • Implementing and ensuring the prevention of underage drinking, and disability discrimination and
  • Understanding and implementing practices that align with the disability discrimination Act. 

 

*Beginner– Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.



On successful completion of this micro-credential you will receive this Digital Badge:







Course curriculum

  • 1

    Introduction

    • Refusal of service for intoxicated customers
  • 2

    Lesson 1

    • Professional Refusal and Assistance
  • 3

    Lesson 2

    • House Policies, Liquor Accords and Industry Codes

  • 4

    Lesson 3

    • Conflict Resolution
  • 5

    Lesson 4

    • Management, Safety and Security
  • 6

    Test your Knowledge

    • Instructions before taking the test

    • Next steps